TALAN AND TELECOMS
In a context where new technologies and customer expectations are growing rapidly, traditional telecom operators must adapt to this exponential evolution and face the competition with the web giants (GAFAM).
Talan puts its functional and technical expertise at the service of telecom operators to succeed in their digital transformation projects, to ultimatly automate business processes and improve the customer experience.
As an expert in agile transformation, Talan has successfully carried out several projects with major operators thanks to its expertise of more than 20 years in the field of new technologies and telecoms.
Some of our projects:
Sales & Marketing
- Improving the customer experience through mobile customer space
- Optimization of the sales force through digitalisation of sales tools
- Automation of fiber deployment processes (order-to-service)
- Us of new technologies for operational performance optimisation
IT & Process
- API to facilitate integration between solutions and develop partnerships
- Implementation of an agile IT master plan
We work with telecom operators in France (metropolitan France, Reunion Island, Mayotte, New Caledonia, French Polynesia, etc.), Europe and Africa.
We are involved in all phases of agile projects or "V" cycle projects
- Upstream guidance and advice
- Project management
- Information systems architecture
- Software package integration (CRM, invoicing, BI, etc.)
- Design and development
- Test acceptance and automation
- Operational support level 2 and 3