In the coming months, Talan and HEINEKEN will work together to digitalize the company’s customer order management processes.
This digitization project has multiple objectives. Firstly, to simplify, secure and automate, as far as possible, the order management process to reduce handling and processing times.
Secondly, to free up timefor the teams to allow them to devote themselves to activities with higher added value and thus improve customer satisfaction.
And finally, to support the upskilling of the company and its business users (Citizens Developers) on RPA and Low Code technological levers.
With this collaboration, the agile system will make it easier to take into account the expectations of future users throughout the project.